Privacy Policy

1. Introduction
Porcher Ltd (“Porcher”, “we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store and otherwise process personal data when you visit our website https://www.porcher.co.uk
(the “Website”), subscribe to our services, make enquiries, or otherwise interact with us.
By using our Website, you agree to the collection and use of information in accordance with this Policy.

2. Who we are
Porcher Ltd is a company incorporated in England & Wales (Company No. 03298201), with its registered office at Nursery Road, Riverside Industrial Estate, Boston, Lincolnshire, PE21 7TN. Our contact email is in**@********co.uk, and telephone number +44 (0)1205 356 666. If you have any questions about this Policy or our data practices, please contact us at the above.

3. The data we collect
We may collect and process the following personal data about you:

– Identity data: name, title, date of birth (if relevant)

– Contact data: postal address, email address, telephone number

– Transaction data: details about products/services you have purchased from us or enquiries you have made

– Technical/usage data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, other technology on the devices you use to access our Website

– Profile data: your username and password (if applicable), your interests, preferences, feedback and survey responses

– Marketing and communications data: your preferences in receiving marketing from us and our third parties and your communication preferences

– Other information you choose to provide: for example via contact/enquiry forms, live chat, or other correspondence

We collect this data:

– Directly from you when you fill in forms on our Website or otherwise communicate with us

– Automatically as you browse the Website via cookies, log files and similar technologies

– From third parties (for example analytics or advertising partners, publicly-available sources) where relevant

4. How we use your data / purposes of processing & legal basis
We will only use your personal data when we have a lawful basis to do so under UK GDPR (for example, contract, legitimate interests, consent, legal obligation). The purposes for which we process your personal data include:

– To provide you with our products/services, manage your account and process your payments, fulfil our contractual obligations

– To respond to your enquiries, provide customer support and supply information you request

– To operate, maintain, improve and personalise the Website, products and services — for example analysing your usage to enhance our offerings (legitimate interest)

– To send you marketing communications (with your consent, or otherwise as permitted under applicable law) about products, services or events which may interest you; you have the right to opt out at any time

– To comply with legal or regulatory obligations to which we are subject

– To protect our rights, property or safety, or those of our customers or others

5. Cookies and other tracking technologies
Our Website uses cookies and similar technologies to track usage and to improve your experience. A cookie is a small file placed on your device. Some cookies are strictly necessary for the Website to operate; others enable us to understand how you use the Website, enable advertising, etc.

We will set or access cookies on your device only if you have given your consent where required by law (for non-essential cookies). You can change or withdraw your cookie consent at any time or by changing your browser settings. For more information, please see our separate Cookie Policy.

6. Data sharing / disclosure
We may share your personal data with:

– Service providers and subcontractors who perform services on our behalf (such as payment processors, hosting providers, analytics providers, customer-relationship management, email marketing platforms)

– Our professional advisors (legal, accounting, insurance)

– Law enforcement, regulators or other third parties if we are required by law or if we believe in good faith that disclosure is reasonably necessary to protect our rights, property or the safety of others

– In the event of a sale, merger, reorganisation or transfer of part or all of our business or assets, your personal data may be transferred to a third-party purchaser as part of the transaction (subject to appropriate safeguards)

We will ensure that any third-party who receives your personal data processes it in accordance with this Privacy Policy and applicable law.

7. Data retention
We will only retain your personal data for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period we consider the amount, nature and sensitivity of the personal data, the risk of harm from unauthorised use or disclosure, the purposes for which we process it and whether those purposes can be achieved by other means, and applicable legal requirements.

8. Your rights
Under UK GDPR you have certain rights in relation to your personal data, including:

– The right to request access to the personal data we hold about you

– The right to request correction of any inaccurate or incomplete personal data

– The right to request erasure of your personal data (in certain circumstances)

– The right to request restriction of processing of your personal data

– The right to object to processing of your personal data

– The right to request data portability (in certain circumstances)

– Where processing is based on consent, the right to withdraw consent at any time

If you wish to exercise any of these rights, please contact us at: in**@********co.uk or write to us at: Nursery Road, Riverside Industrial Estate, Boston, Lincolnshire, PE21 7TN. We may require you to verify your identity before responding to your request. We will respond without undue delay and in any event within one month of receipt of your request (unless the request is complex or numerous, in which case we may extend the period by an additional two months, providing you with an explanation).

10. Security
We implement appropriate technical and organisational security measures designed to safeguard your personal data from unauthorised or unlawful processing, accidental loss, destruction or damage. Whilst we will do our best to protect your personal data, please note that no method of transmission over the Internet or method of electronic storage is 100 % secure, and we cannot guarantee absolute security.

11. Links to other websites
Our Website may contain links to other websites controlled by third parties. This Privacy Policy applies only to this Website. We encourage you to read the privacy policy of every site you visit.

12. Children’s data
Our services are not directed to children under 16 years of age and we do not knowingly collect personal data from children under 16. If you are under 16, please do not provide any personal data to us. If we become aware that we have collected personal data from a child under 16 without appropriate verification or consent, we will take steps to delete it.

13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time (for example, to reflect changes in legal, regulatory or operational requirements). We will update the “Effective Date” at the top of this Policy. We encourage you to review this Policy periodically. Continued use of the Website after changes indicates your acceptance of the updated Policy.

14. Complaints
If you have any concerns about how we handle your personal data, please contact us at in**@********co.uk or in writing at Nursery Road, Riverside Industrial Estate, Boston, Lincolnshire, PE21 7TN. You also have the right to lodge a complaint with the UK supervisory authority — the Information Commissioner’s Office (ICO) at https://ico.org.uk
.

15. Contact details
Porcher Ltd
Nursery Road, Riverside Industrial Estate, Boston, Lincolnshire, PE21 7TN
in**@********co.uk
+44 (0) 1205 356 666